Onsite Customer Care Specialist

TTEC; Santa Rosa; On-site; PHP 279,000 - 391,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to be onsite in Santa Rosa, Laguna, Philippines. You will assist customers by answering inquiries, resolving issues, and providing product knowledge with a friendly, solution-oriented approach.

Open to candidates with a Senior High School diploma or 2 years of college, and those with 6 months of customer service or BPO experience. You’ll work at our Santa Rosa location with a supportive team and growth opportunities.

Qualifications

• High school diploma or 2 years of college.
• 6 months of customer service or BPO experience for HS grads.
• Able to explain product or service knowledge.
• Computer experience.
• Willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Communication skills

Computer skills

Willing to work onsite

Education

Senior High School diploma

2 years college education

Tools

CRM software

Job description

TTEC is seeking a Customer Service Representative to be onsite in Santa Rosa, Laguna, Philippines. You will assist customers by answering inquiries, resolving issues, and providing product knowledge with a friendly, solution-oriented approach.

Open to candidates with a Senior High School diploma or 2 years of college, and those with 6 months of customer service or BPO experience. You’ll work at our Santa Rosa location with a supportive team and growth opportunities.