Onsite Retail Support Specialist – Customer Care & Returns

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Health Insurance

HMO

Medical Reimbursement

Job summary

Caldwell Communications Consultancy Philippines is hiring a Retail Customer Service Representative to support shoppers with inquiries, purchases, and returns. The role is onsite in Metro Manila, with focus on excellent customer service and accurate transaction records.

Responsibilities include handling inquiries via phone, email, or chat, providing product and pricing information, and escalating complex issues to supervisors as needed. Training is provided and growth opportunities exist.

Qualifications

• At least High School or Senior High School graduate.
• Strong English communication.
• Customer-focused and detail-oriented.
• Basic computer and multitasking skills.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer service

English communication

Multitasking

Education

High School or Senior High School

Job description

Caldwell Communications Consultancy Philippines is hiring a Retail Customer Service Representative to support shoppers with inquiries, purchases, and returns. The role is onsite in Metro Manila, with focus on excellent customer service and accurate transaction records.

Responsibilities include handling inquiries via phone, email, or chat, providing product and pricing information, and escalating complex issues to supervisors as needed. Training is provided and growth opportunities exist.