Retail Customer Care Specialist — Growth & Incentives

Cald Well; Caloocan; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth and **

Job summary

Cald Well is seeking a Retail Customer Service Representative to assist shoppers with inquiries, purchases, and returns while providing excellent service in a busy Metro Manila setting.

You will respond to questions via phone, email or chat, provide product and pricing information, and help with orders and exchanges. Onsite work requires strong English, attention to detail, and basic computer skills.

Qualifications

• High school graduate required; English proficiency essential.
• Customer-focused with attention to detail.
• Basic computer skills and ability to multitask.
• Willing to work onsite in Metro Manila.

Responsibilities

• Assist shoppers with inquiries, purchases, and returns.
• Provide product and pricing information.
• Process orders, exchanges, and returns; maintain records.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.
• Handle inquiries via phone, email, or chat.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School diploma or Senior High School graduate

Job description

Cald Well is seeking a Retail Customer Service Representative to assist shoppers with inquiries, purchases, and returns while providing excellent service in a busy Metro Manila setting.

You will respond to questions via phone, email or chat, provide product and pricing information, and help with orders and exchanges. Onsite work requires strong English, attention to detail, and basic computer skills.