Onsite Retail Customer Care Specialist

Orbit Recruiter Ph; Valenzuela; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Career growth

Team environment

Job summary

Orbit Recruiter Ph is hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while delivering excellent service. This onsite role in Metro Manila requires strong English communication and a customer-focused mindset.

Responsibilities include handling inquiries via phone/email/chat, providing pricing information, processing orders and returns, maintaining records, and escalating complex issues to supervisors.

Qualifications

• Strong English communication is required.
• Customer-focused and detail-oriented mindset is essential.
• Basic computer and multitasking skills are expected.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High school diploma or Senior High School

Job description

Orbit Recruiter Ph is hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while delivering excellent service. This onsite role in Metro Manila requires strong English communication and a customer-focused mindset.

Responsibilities include handling inquiries via phone/email/chat, providing pricing information, processing orders and returns, maintaining records, and escalating complex issues to supervisors.