Onsite Retail CSR, No BPO Experience Needed, Paid Training

Caldwell Communications; Malabon; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for Retail, E-commerce, and Order Support accounts. Work onsite handling inquiries by phone, chat, or email, and assist with orders, deliveries, returns, refunds, and exchanges. Fresh graduates are welcome and training is provided.

The role requires basic computer skills and good English communication. Shifting schedules, including weekends and holidays, are part of the setup.

Qualifications

• High School or Senior High School graduate.
• College level or graduates welcome.
• No BPO experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist with product, order, and delivery concerns.
• Provide support for returns, refunds, and exchanges.
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Skills

Good English communication skills

Basic computer skills

Education

High School or Senior High School graduate

Job description

Caldwell Communications in Quezon City is hiring a Customer Service Representative for Retail, E-commerce, and Order Support accounts. Work onsite handling inquiries by phone, chat, or email, and assist with orders, deliveries, returns, refunds, and exchanges. Fresh graduates are welcome and training is provided.

The role requires basic computer skills and good English communication. Shifting schedules, including weekends and holidays, are part of the setup.