Retail Customer Care Specialist (On-site - Pasig)

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health Insurance

Competitive pay and incentives

Opportunities for career growth

Supportive work environment

Job summary

A leading communications consultancy in Metro Manila is seeking Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing exceptional service. Responsibilities include managing customer inquiries, providing product information, and assisting with transactions. Ideal candidates are high school graduates with strong English communication skills and a customer-focused attitude. This full-time position offers competitive pay, opportunities for growth, and a supportive work environment.

Qualifications

• Graduate of High School or Senior High School (College preferred).
• Strong English communication skills.
• Customer-focused and detail-oriented.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Interpersonal Skills

Organizational Skills

Strong Work Ethic

Technical Skills

People Skills

Team Player

Education

High School or Senior High School graduate

Job description

A leading communications consultancy in Metro Manila is seeking Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing exceptional service. Responsibilities include managing customer inquiries, providing product information, and assisting with transactions. Ideal candidates are high school graduates with strong English communication skills and a customer-focused attitude. This full-time position offers competitive pay, opportunities for growth, and a supportive work environment.