Onsite Retail POS Tech Support Associate

TapTalent.ai; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

TapTalent.ai seeks an Associate Technical Support Representative to assist POS customers in a fast-paced call center environment. You will provide first-level technical support, troubleshooting hardware, software, and networking issues for retailers and restaurants.

Onsite position at Vertis North, Quezon City, starting JANUARY 27, 2025. Strong communication, problem-solving, and basic Windows/iOS skills are essential.

Qualifications

• At least 1 year technical and customer service experience.
• Intermediate computer skills including email, internet, Microsoft Windows programs and Office applications, iOS products.
• Demonstrated ability to understand technical issues and troubleshoot for non-technical users.
• Understanding of specialty retail operations; prior specialty retail experience preferred.
• High School Diploma or equivalent required.
• Willing to work onsite in Vertis North, Quezon City.
• Can start on JANUARY 27, 2025.

Responsibilities

• Provide first-tier support for retail stores and restaurants using the client's POS software solutions.
• Resolve end-user issues through step-by-step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or online chat rooms.
• Log all support requests and escalations in ticketing system.
• Use remote connect capabilities to resolve issues when necessary.

Skills

Network Connectivity

iOS

Computer Hardware Troubleshooting

Point of Sale (POS) Systems

Computer Literacy

File Sharing

Education

High School Diploma or equivalent

Job description

TapTalent.ai seeks an Associate Technical Support Representative to assist POS customers in a fast-paced call center environment. You will provide first-level technical support, troubleshooting hardware, software, and networking issues for retailers and restaurants.

Onsite position at Vertis North, Quezon City, starting JANUARY 27, 2025. Strong communication, problem-solving, and basic Windows/iOS skills are essential.