Remote POS Support Specialist - Level 1

NCR Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Corporation Cebu City is seeking a customer-focused Technical Support Specialist to provide Level 1 troubleshooting for NCR POS devices and related equipment in a 24/7 onsite TAC environment. You will log incidents, use remote tools to diagnose, escalate when needed, and follow the knowledge base to ensure timely resolution and customer satisfaction.

Ideal candidates have 1–2 years of experience in similar roles, strong communication and customer care skills, basic foreign language ability

Qualifications

• 1–2 years of experience in similar technical support roles.
• Strong communication and customer care skills.
• Basic foreign language ability for customer interactions.
• Solid problem-solving aptitude and willingness to learn.
• Ability to follow documented processes and training.

Responsibilities

• Provide Level 1 troubleshooting for NCR POS devices and related equipment.
• Log incidents, use remote tools to diagnose, and escalate when needed.
• Follow knowledge base to ensure timely resolution and customer satisfaction.
• Support 24/7 onsite operations in a TAC environment.
• Coordinate with team members and document incident details.

Skills

Level 1 Troubleshooting

Customer support

Communication skills

Problem solving

Team collaboration

Job description

NCR Corporation Cebu City is seeking a customer-focused Technical Support Specialist to provide Level 1 troubleshooting for NCR POS devices and related equipment in a 24/7 onsite TAC environment. You will log incidents, use remote tools to diagnose, escalate when needed, and follow the knowledge base to ensure timely resolution and customer satisfaction.

Ideal candidates have 1–2 years of experience in similar roles, strong communication and customer care skills, basic foreign language ability