Tier 1 Technical Support Engineer — POS & Cloud

NCR Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix Corporation in Cebu City, Philippines, is hiring a Technical Support Engineer to be the first line of customer support. You will troubleshoot issues, assist with POS devices, and help ensure retail, hospitality, and cloud solutions run smoothly.

The role requires 1–2 years' technical support experience, strong communication, and the ability to learn quickly. Onsite position with 24/7 shift coverage across multiple time zones.

Qualifications

• 1–2 years of experience in technical support or similar role.
• Strong communication, customer service, and customer-handling skills.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute knowledge articles and maintain accurate customer/system documentation.

Skills

Customer service

Technical support

Communication

Tools

Remote diagnostics tools

CRM software

Job description

NCR Voyix Corporation in Cebu City, Philippines, is hiring a Technical Support Engineer to be the first line of customer support. You will troubleshoot issues, assist with POS devices, and help ensure retail, hospitality, and cloud solutions run smoothly.

The role requires 1–2 years' technical support experience, strong communication, and the ability to learn quickly. Onsite position with 24/7 shift coverage across multiple time zones.