Remote IT Support Associate - Windows, Networking & POS

Compass Experience Labs LLC; Philippines; On-site; PHP 1,846,000 - 2,585,000; Full time

Benefits offered by this job

Comprehensive training

Growing work culture

Job summary

Compass Experience Labs LLC in the Philippines is seeking a technical support specialist to serve as the primary contact for U.S.-based employees, resolving POS hardware, network, and systems issues remotely.

The role requires 1–2 years in a tech-level 2 support role within a BPO or IT service desk, solid hardware and networking knowledge, and adherence to security best practices. You will work fully remote with required equipment and security tools.

Qualifications

• 1–2 years of Tech Level 2 experience in a BPO or IT service desk.
• Strong hardware and networking proficiency.
• Security best practices in regulated environments.
• Experience with POS troubleshooting is a plus.
• Willingness to install CrowdStrike and multi-factor authentication.

Responsibilities

• Act as the primary contact for U.S.-based employees, providing technical support for store devices.
• Perform remote troubleshooting and document incidents.
• Update knowledge base with resolutions.
• Deliver excellent internal customer service while troubleshooting within scope.

Skills

English communication

Tools

Prisma

Fusion

New Era

PuTTY

IP Calculator

CMC

ALOHA

Job description

Compass Experience Labs LLC in the Philippines is seeking a technical support specialist to serve as the primary contact for U.S.-based employees, resolving POS hardware, network, and systems issues remotely.

The role requires 1–2 years in a tech-level 2 support role within a BPO or IT service desk, solid hardware and networking knowledge, and adherence to security best practices. You will work fully remote with required equipment and security tools.