Client-Focused Tech Support Associate

TapTalent.ai; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

TapTalent.ai in Quezon City, Philippines is seeking an Associate Technical Support to provide timely technical assistance to clients, troubleshoot hardware and software issues, and document interactions in the support system. You will work with senior staff to resolve escalated problems and contribute to user guides.

Join a fast-paced team, participate in trainings to expand product knowledge, and build strong customer relationships through excellent service at an on-site office location.

Qualifications

• 6 months to 1 year of experience in technical support or related field.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication abilities.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Troubleshoot hardware and software issues in a timely manner.
• Document all interactions and solutions in the support system.
• Collaborate with senior technical staff to escalate complex problems.
• Assist in creating user manuals and FAQs for common issues.
• Participate in training sessions to enhance product knowledge and skills.
• Build strong relationships with customers through excellent service.

Skills

Problem solving

Attention to detail

Verbal communication

Written communication

Team collaboration

Tools

Operating systems

Software applications

Job description

TapTalent.ai in Quezon City, Philippines is seeking an Associate Technical Support to provide timely technical assistance to clients, troubleshoot hardware and software issues, and document interactions in the support system. You will work with senior staff to resolve escalated problems and contribute to user guides.

Join a fast-paced team, participate in trainings to expand product knowledge, and build strong customer relationships through excellent service at an on-site office location.