Technical Support Specialist – POS & Payments

Global Payments Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Global Payments Inc. invites you to join our Client Application Support team as a Technical Support Representative. You will handle technical inquiries across channels and diagnose issues using our systems to provide effective solutions.

The ideal candidate has at least 1 year in a technical support role, a high school diploma, good communication, and the ability to log and track cases in our CRM. You will work onsite at Vertis North, Quezon City, with shifting schedules.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year in a technical support role in a contact center or BPO.
• Experience with hardware and software troubleshooting.
• Working knowledge of operating systems and standard troubleshooting procedures.
• Comfortable using CRM or ticketing platforms to log and resolve issues.
• Strong verbal and written communication with non-technical users.
• Willing to support clients across multiple channels, including phone and email, onsite in Quezon City.

Responsibilities

• Handle technical inquiries across channels and resolve issues promptly.
• Diagnose concerns using systems and tools to provide effective solutions.
• Accurately record all interactions and case details in case management systems.
• Build knowledge of POS products and customer service procedures through training.

Skills

Customer service

Communication

Technical support

CRM or ticketing platforms

Troubleshooting

Multi-channel support

Education

High School Diploma or Equivalent

Tools

POS devices

CRM systems

Ticketing platforms

Job description

Global Payments Inc. invites you to join our Client Application Support team as a Technical Support Representative. You will handle technical inquiries across channels and diagnose issues using our systems to provide effective solutions.

The ideal candidate has at least 1 year in a technical support role, a high school diploma, good communication, and the ability to log and track cases in our CRM. You will work onsite at Vertis North, Quezon City, with shifting schedules.