Onsite QA Team Lead: Coach, Grow & Elevate CX

Percepta LLC; Lipa; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

TTEC is seeking a Quality Assurance Team Lead to guide and develop a motivated QA team onsite in Lipa. You’ll mentor staff, answer escalations, and drive quality across customer interactions while aligning with client goals.

As a first-line manager, you’ll address issues, coordinate training, and ensure the team has the tools to perform at a high level. The role emphasizes leadership, integrity, and a customer-focused mindset.

Qualifications

• Associate degree, technical school or equivalent work experience.
• Continuously promote a performance-driven culture and always work towards reaching for amazing.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Consistently mentor and inspire associates.
• Customer focused mindset.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

Skills

Leadership

Communication

Mentoring

Time management

Education

Associate degree or technical school

Job description

TTEC is seeking a Quality Assurance Team Lead to guide and develop a motivated QA team onsite in Lipa. You’ll mentor staff, answer escalations, and drive quality across customer interactions while aligning with client goals.

As a first-line manager, you’ll address issues, coordinate training, and ensure the team has the tools to perform at a high level. The role emphasizes leadership, integrity, and a customer-focused mindset.