Remote QA Manager — Lead & Elevate Quality

TTEC; Pampanga; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

TTEC seeks a qualified Manager, Quality Assurance in the Philippines. You will lead a QA team remotely as needed, coaching associates, interpreting data, and driving performance to deliver exceptional customer experiences. You’ll report to the QA Senior Manager and influence team career mobility.

Key responsibilities include mentoring the team, managing multiple tasks, and ensuring processes align with client goals. The role emphasizes training, empathy, and a positive work environment.

Qualifications

• Minimum 1 year call center or equivalent experience.
• Strong leadership and mentoring skills.
• Ability to interpret data for reporting.

Responsibilities

• Coach associates to achieve goals and train on processes.
• Manage multiple tasks and monitor attendance while addressing issues.

Skills

Call center experience

Leadership

Mentoring

Data interpretation

Performance coaching

Job description

TTEC seeks a qualified Manager, Quality Assurance in the Philippines. You will lead a QA team remotely as needed, coaching associates, interpreting data, and driving performance to deliver exceptional customer experiences. You’ll report to the QA Senior Manager and influence team career mobility.

Key responsibilities include mentoring the team, managing multiple tasks, and ensuring processes align with client goals. The role emphasizes training, empathy, and a positive work environment.