Quality Assurance Manager — People & Performance Leader

TTEC; Lipa; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off (PTO)

Wellness and healthcare benefits

Job summary

TTEC in Lipa City, Batangas, Philippines seeks a Quality Assurance Manager to lead and mentor a dedicated team ensuring top-notch customer experiences across calls. You’ll guide performance, coach associates, and drive training on new information to keep services aligned with client goals.

As a leader reporting to the Senior QA Manager, you’ll foster a positive environment, promote continuous improvement, and influence career mobility while maintaining excellent service standards and data-driven

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Promote a performance-driven culture.
• Support your team with proper tools and systems.
• Solution-oriented mindset for happy customers.
• Understand, interpret, and manipulate data for reporting.
• Mentor and inspire others.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on-going tasks while monitoring absence and attendance of your team

Skills

Leadership

Coaching

Data interpretation

Mentoring

Customer experience

Job description

TTEC in Lipa City, Batangas, Philippines seeks a Quality Assurance Manager to lead and mentor a dedicated team ensuring top-notch customer experiences across calls. You’ll guide performance, coach associates, and drive training on new information to keep services aligned with client goals.

As a leader reporting to the Senior QA Manager, you’ll foster a positive environment, promote continuous improvement, and influence career mobility while maintaining excellent service standards and data-driven