Quality Assurance Team Lead - Onsite in Lipa, Mentorship

TTEC; Tangob; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

Wellness programs

Tuition reimbursement

Job summary

TTEC is seeking a Quality Assurance Team Lead to join our onsite team in Lipa, Philippines. You will mentor and manage a QA team, ensuring highquality customer interactions while guiding associates through coaching, training, and performance feedback.

You will lead day-to-day activities, promote a performance-driven culture, and ensure the team has the tools and systems required to meet service goals. A strong customer-focused mindset and solid computer skills are essential.

Qualifications

• Associate degree, technical school or equivalent work experience.
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire associates
• Customer focused mindset
• Computer experience

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on‑going tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

Skills

Leadership

Coaching

People management

Quality assurance

Customer service

Education

Associate degree

Tools

Office software

Microsoft Excel

Job description

TTEC is seeking a Quality Assurance Team Lead to join our onsite team in Lipa, Philippines. You will mentor and manage a QA team, ensuring highquality customer interactions while guiding associates through coaching, training, and performance feedback.

You will lead day-to-day activities, promote a performance-driven culture, and ensure the team has the tools and systems required to meet service goals. A strong customer-focused mindset and solid computer skills are essential.