QA Team Lead: Coach, Grow & Elevate Experience

TTEC; Lipa; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

PTO

Wellness benefits

Healthcare benefits

Tuition reimbursement

Job summary

TTEC is seeking a first-line manager in the Philippines to lead and mentor a customer experience team from its Batangas area. You will guide associates to meet goals, answer questions, and handle escalations while ensuring quality on every call.

You will act as a supportive leader, motivating your team to resolve issues, improve performance, and advance their careers with a coaching-first approach.

Qualifications

• Associate degree or technical school; relevant work experience accepted.
• Demonstrated ability to coach and mentor teams.
• Strong customer-focused mindset with problem solving.
• Excellent time management and organizational skills.
• Proficient computer skills and common software familiarity.

Responsibilities

• Coach associates to meet goals and train on new information relating to services, products or processes.
• Manage multiple, complex tasks and projects while monitoring attendance of your team.
• Motivate and develop the team with integrity, feedback and recognition of good work.

Skills

Team leadership

Coaching

Customer focus

Communication

Time management

Organizational skills

Education

Associate degree or technical school

Job description

TTEC is seeking a first-line manager in the Philippines to lead and mentor a customer experience team from its Batangas area. You will guide associates to meet goals, answer questions, and handle escalations while ensuring quality on every call.

You will act as a supportive leader, motivating your team to resolve issues, improve performance, and advance their careers with a coaching-first approach.