Remote QA Specialist — Elevate Customer Experience

TTEC; Tangob; On-site; PHP 279,000 - 391,000; Full time

Job summary

TTEC is seeking a Temporary Quality Assurance Specialist in Lipa City, Batangas, Philippines. You will evaluate customer interactions to improve experience scores and ensure information aligns with client policies.

You’ll analyze data to identify trends and support training initiatives, reporting results to QA leadership. The role requires collaboration with the QA team and may involve developing SOPs and quality documents.

Qualifications

• High school diploma required.
• 6 months or more of customer service experience.
• Ability to understand, interpret, and manipulate data for reporting.

Responsibilities

• Evaluate customer interactions to improve customer experience and satisfaction scores.
• Analyze spreadsheets to identify patterns and guide performance training.
• Assist with SOPs and quality-related documentation.

Skills

Customer service

Data interpretation

Attention to detail

Education

High school diploma

Tools

Excel

Job description

TTEC is seeking a Temporary Quality Assurance Specialist in Lipa City, Batangas, Philippines. You will evaluate customer interactions to improve experience scores and ensure information aligns with client policies.

You’ll analyze data to identify trends and support training initiatives, reporting results to QA leadership. The role requires collaboration with the QA team and may involve developing SOPs and quality documents.