Onsite Player Support & Feedback Specialist

Keywords Studios Plc; Bacolod; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a Player Engagement Agent to be the essential link between clients and the gaming community. You will investigate and respond to players' questions via ticketing, email or chat, while providing feedback to our developers.

The role offers a dynamic workspace with growth opportunities and onsite work in Bacolod City, Philippines. Ideal candidates have strong English skills (B2+), customer service experience, and familiarity with CRM tools.

Qualifications

• Mastery in English at least B2 level with strong communication skills.
• Experience supporting players through ticketing, email, or chat.
• Ability to collect and relay player feedback to developers.
• Familiarity with knowledge bases and macros for faster responses.

Responsibilities

• Respond to players promptly and professionally across channels.
• Investigate inquiries and escalate issues per processes.
• Translate and localize content to ensure clear communication with players.

Skills

Communication

Analytics

Leadership

Business

Tools

Helpshift

Zendesk

Discord

Slack

Job description

Keywords Studios is seeking a Player Engagement Agent to be the essential link between clients and the gaming community. You will investigate and respond to players' questions via ticketing, email or chat, while providing feedback to our developers.

The role offers a dynamic workspace with growth opportunities and onsite work in Bacolod City, Philippines. Ideal candidates have strong English skills (B2+), customer service experience, and familiarity with CRM tools.