Onsite Player Engagement Specialist (Gaming Support)

Keywords Studios Plc; Canlandog; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a Player Engagement Agent in Bacolod City, Philippines. You will bridge players and developers, delivering timely, quality responses to inquiries via ticketing, email, or chat, while feeding back insights for product improvement.

Ideal candidates have strong English skills (C1-C2 level) and experience with CRM tools such as Zendesk or Helpshift, plus familiarity with macros and knowledge bases. This is a full-time onsite role with growth opportunities.

Qualifications

• Excellent customer support and communications skills.
• Ability to investigate and resolve player inquiries via ticketing, email, or chat.
• Familiarity with CRM tools and knowledge bases for efficient support.

Responsibilities

• Respond to players promptly and professionally onsite and remotely.
• Collect and relay player feedback to developers according to procedures.
• Support internal teams with project-related requests and documentation.
• Translate communications as needed to ensure clear understanding.

Skills

Customer Support

Communication

CRM Tools Knowledge

English Proficiency

Tools

Zendesk

Helpshift

Macros/Knowledge Base

MS Office / Google Suite

Job description

Keywords Studios is seeking a Player Engagement Agent in Bacolod City, Philippines. You will bridge players and developers, delivering timely, quality responses to inquiries via ticketing, email, or chat, while feeding back insights for product improvement.

Ideal candidates have strong English skills (C1-C2 level) and experience with CRM tools such as Zendesk or Helpshift, plus familiarity with macros and knowledge bases. This is a full-time onsite role with growth opportunities.