Gaming Community Engagement Specialist

Keywords Studios Plc; Bacolod; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a dedicated Player Engagement Agent to bridge our clients and the gaming community. You will investigate and respond to players’ questions, provide feedback to developers, and help maintain high-quality support standards.

In this permanent onsite role in Bacolod, you will apply your knowledge of CRM systems, translate when needed, and collaborate with internal teams to deliver exceptional player experiences across multiple time zones.

Qualifications

• Mastery in C1-C2 level language proficiency with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.

Responsibilities

• Respond to players' inquiries via ticketing, email, or chat and deliver timely, quality replies.
• Investigate and resolve player issues while providing feedback to developers.
• Gather and convey player feedback according to established procedures.
• Provide translations when required to ensure seamless communication.
• Maintain reports and notes to streamline support processes and QC checks.
• Utilize CRM tools to track conversations and escalate issues as needed.

Skills

Customer support

English proficiency

Proactivity

Time management

Knowledge base

Troubleshooting

Tools

Zendesk

Helpshift

MS Office

Google Suite

Discord

Slack

Job description

Keywords Studios is seeking a dedicated Player Engagement Agent to bridge our clients and the gaming community. You will investigate and respond to players’ questions, provide feedback to developers, and help maintain high-quality support standards.

In this permanent onsite role in Bacolod, you will apply your knowledge of CRM systems, translate when needed, and collaborate with internal teams to deliver exceptional player experiences across multiple time zones.