Onsite Live Chat Support - Player Engagement Agent

Keywords Intl1; Pasig; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios, Asia Pacific region, Philippines, is seeking a Player Engagement Agent to bridge our clients and the gaming community. You will deliver prompt, quality responses to players' questions via live chat and email while gathering valuable feedback for developers.

This permanent onsite role requires strong English proficiency, familiarity with CRM tools, and the ability to work across weekends and holidays. Join a global team supporting AAA and indie studios.

Qualifications

• Mastery in English at C1–C2 level; strong communication skills.
• Experience in live chat customer support for gaming clients.
• Available for full-time onsite work including weekends/holidays.
• Familiarity with community platforms (Discord, Slack) is a plus.
• Ability to navigate knowledge bases for efficient support.

Responsibilities

• Respond to players' inquiries promptly via chat, email, or ticketing.
• Investigate issues and provide clear feedback to developers.
• Translate and adapt communications to ensure seamless support.
• Maintain accurate reports and escalate issues per procedures.
• Contribute to team knowledge base and macros optimization.

Skills

Customer support

English proficiency

Time management

Proactive

Tools

Helpshift

Zendesk

Discord

Slack

Job description

Keywords Studios, Asia Pacific region, Philippines, is seeking a Player Engagement Agent to bridge our clients and the gaming community. You will deliver prompt, quality responses to players' questions via live chat and email while gathering valuable feedback for developers.

This permanent onsite role requires strong English proficiency, familiarity with CRM tools, and the ability to work across weekends and holidays. Join a global team supporting AAA and indie studios.