Onsite Parking Support Specialist — Customer Service

Emapta; Baguio; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive Salary Package

Prime office locations in Ortigas andB

HMO coverage with free dependent

Emapta Academy upskilling

Gym access 24/7

Lifestyle perks

Employee referral incentives

Annual leaves (20)

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is seeking an onsite Customer Service Representative to resolve parking access, payments, lockouts, accounts, and equipment issues for Australian clients from the Philippines. The role offers a shifting schedule and a full-time on-site setup in Ortigas or Baguio, with a salary up to PHP 25,000.

Ideal candidates have at least 1 year of BPO customer service experience, strong communication and troubleshooting skills, and the ability to work in a fast-paced environment.

Qualifications

• 1+ year of BPO customer service experience.
• Strong customer service skills and professional conduct.
• Excellent verbal and written communication abilities.

Responsibilities

• Respond to intercom inquiries about car park access, pricing, accounts, vouchers, lockouts, and services across Voyager and Legacy car parks.
• Provide clear, professional, and positive customer assistance.
• Log and categorize customer interactions accurately using the appropriate wrap codes.
• Troubleshoot and resolve customer issues efficiently; escalate concerns when necessary.
• Process manual payments securely in compliance with privacy and PCI standards.
• Report and track equipment faults through the IT service desk.
• Coordinate with internal stakeholders to resolve service disruptions.
• Follow approved scripts, SOPs, and templates to maintain service consistency.
• Meet SLAs through prompt responses and issue resolution.
• Maintain knowledge of policies, procedures, and system updates.
• Maintain a clean, organized control room environment.

Skills

Customer service

Troubleshooting

Communication skills

Onsite readiness

Tools

Intercom systems

IT service desk

Job description

Emapta is seeking an onsite Customer Service Representative to resolve parking access, payments, lockouts, accounts, and equipment issues for Australian clients from the Philippines. The role offers a shifting schedule and a full-time on-site setup in Ortigas or Baguio, with a salary up to PHP 25,000.

Ideal candidates have at least 1 year of BPO customer service experience, strong communication and troubleshooting skills, and the ability to work in a fast-paced environment.