Remote Admin & Customer Service Specialist

Emapta; Metro Manila; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Permanent WFH arrangement

Salary Advance Program

Upskilling via Emapta Academy

Office gym access (Ortigas and Makati)

Lifestyle perks

Employee referral incentives

Annual leaves 20 days

Job summary

Emapta is hiring an Admin Support to connect customer service, parking enforcement, data, and administration for smooth operations. This role supports international clients while enabling a global career from the Philippines.

Work from home with flexible shifts, a strong salary package, and perks like HMO, salary advances, and ongoing training at Emapta Academy. Grow with a diverse team and global leaders in a top-tier workspace.

Qualifications

• More than 1 year of relevant experience in administration, customer service, business support, or a related role.
• Strong English communication skills, both written and verbal.
• Sound financial literacy and numerical skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Working knowledge of Excel data analysis and reporting, including pivot tables.
• Ability to quickly learn and confidently navigate specialized software platforms.

Responsibilities

• Issue Parking Breach Notices (PBNs) remotely through the infringement management portal.
• Collate and consolidate PBNs and prepare for printing and postage.
• Respond to PBN appeals using approved templates.
• Refer overdue PBNs to debt collection and manage related enquiries.
• Sort and categorize incoming emails across brand channels for action.
• Respond to customer emails, calls, and live chat queries.
• Provide standard reports as required.
• Record and maintain sales lead information in the CRM.
• Provide administrative and data entry support as needed.

Skills

English communication

Customer service

Financial literacy

Software navigation

Tools

Microsoft Office

Excel data analysis

Pivot tables

Job description

Emapta is hiring an Admin Support to connect customer service, parking enforcement, data, and administration for smooth operations. This role supports international clients while enabling a global career from the Philippines.

Work from home with flexible shifts, a strong salary package, and perks like HMO, salary advances, and ongoing training at Emapta Academy. Grow with a diverse team and global leaders in a top-tier workspace.