Customer Care & Tech Support Specialist - Onsite

OutForce Inc.; Pasig; On-site; PHP 279,000 - 312,000; Full time

Benefits offered by this job

HMO coverage upon regularization

Referral program

15 days annual leave

Team activities and events

Client engagement opportunities

Job summary

OutForce Inc. is seeking a Customer Service Representative to join our expanding team in Ortigas, Pasig. The role involves handling a mix of phone calls and emails, delivering exceptional service, and ensuring customer satisfaction for an Australian eCommerce client.

You will be trained in order inquiry handling, basic troubleshooting, and escalation processes, with support from teams in Manila and Australia. Onsite work and immediate start are required.

Qualifications

• High School diploma required.
• 1-2 years in a BPO customer service role.
• Strong English communication skills and neutral accent preferred.

Responsibilities

• Handle customer inquiries via phone and email.
• Use Zendesk to track and resolve issues and follow up promptly.
• Coordinate with onshore/offshore teams via Slack for escalations.
• Provide basic troubleshooting and support as needed.

Skills

Customer service

English proficiency

Tech-savvy

Communication

Education

High School diploma

Tools

Zendesk

Slack

Job description

OutForce Inc. is seeking a Customer Service Representative to join our expanding team in Ortigas, Pasig. The role involves handling a mix of phone calls and emails, delivering exceptional service, and ensuring customer satisfaction for an Australian eCommerce client.

You will be trained in order inquiry handling, basic troubleshooting, and escalation processes, with support from teams in Manila and Australia. Onsite work and immediate start are required.