Admin Support | Work From Home | Flexible Shift | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Permanent WFH arrangement

Salary Advance Program

Upskilling via Emapta Academy

Office gym access (Ortigas and Makati)

Lifestyle perks

Employee referral incentives

Annual leaves 20 days

Job summary

Emapta is hiring an Admin Support to connect customer service, parking enforcement, data, and administration for smooth operations. This role supports international clients while enabling a global career from the Philippines.

Work from home with flexible shifts, a strong salary package, and perks like HMO, salary advances, and ongoing training at Emapta Academy. Grow with a diverse team and global leaders in a top-tier workspace.

Qualifications

• More than 1 year of relevant experience in administration, customer service, business support, or a related role.
• Strong English communication skills, both written and verbal.
• Sound financial literacy and numerical skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Working knowledge of Excel data analysis and reporting, including pivot tables.
• Ability to quickly learn and confidently navigate specialized software platforms.

Responsibilities

• Issue Parking Breach Notices (PBNs) remotely through the infringement management portal.
• Collate and consolidate PBNs and prepare for printing and postage.
• Respond to PBN appeals using approved templates.
• Refer overdue PBNs to debt collection and manage related enquiries.
• Sort and categorize incoming emails across brand channels for action.
• Respond to customer emails, calls, and live chat queries.
• Provide standard reports as required.
• Record and maintain sales lead information in the CRM.
• Provide administrative and data entry support as needed.

Skills

English communication

Customer service

Financial literacy

Software navigation

Tools

Microsoft Office

Excel data analysis

Pivot tables

Job description

Connect Better Customer Service With Smarter Parking Technology

Put your career in motion within the fast-evolving parking technology and urban mobility industry. As an Admin Support, you'll connect customer service, parking enforcement, data, and administration to keep operations running smoothly. Build international business support expertise, expand your digital capabilities, and take your global career further with Emapta without leaving the Philippines.

Your Career at a Glance

• Employment Type: Full-time
• Shift: Flexible Shift, Consecutive Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• More than 1 year of relevant experience in administration, customer service, business support, or a related role
• Strong English communication skills, both written and verbal
• Sound financial literacy and numerical skills
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Working knowledge of Excel data analysis and reporting, including pivot tables
• Ability to quickly learn and confidently navigate specialized software platforms used in day-to-day operations

Your Daily Tasks

Parking Enforcement

• Issue Parking Breach Notices (PBNs) remotely through the infringement management portal.
• Collate and consolidate PBNs and prepare them for printing and postage through the mail house.
• Respond to PBN appeals through the Payment & Appeals online portal or via email using approved response templates.
• Seek guidance on appropriate responses for appeals that fall outside standard templates.
• Refer overdue PBNs to debt collection and manage related enquiries.

Customer Service

• Sort and categorize incoming emails across all brand channels for appropriate review and action.
• Respond to customer emails using approved response templates.
• Seek guidance on appropriate responses for enquiries that require non-standard solutions.
• Respond to customer calls for assistance requests outside the car park.
• Respond to live chat enquiries received through the parking website.
• Prepare and provide standard reports as required.

Sales & Administrative Support

• Research potential sales leads and obtain relevant contact information.
• Record and maintain sales lead information in the online CRM.
• Provide administrative and data entry support as required.

About the Client

Our client is an innovative parking technology and mobility solutions provider transforming how motorists and property operators manage parking across Australia and New Zealand. They deliver digital solutions for parking payments, enforcement, licence plate recognition, monthly parking, and parking management, supported by mobile and online technology. Their platform simplifies parking sessions, payments, receipts, and customer interactions while helping businesses and property owners streamline operations, improve parking compliance, and create more convenient experiences across their locations.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.