Customer Experience Specialist - Hybrid Day Shift

Emapta; Metro Manila; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Day 1 HMO

Hybrid work

Office in Ortigas

Salary advance program

Upskilling via Emapta Academy

Gym access

Job summary

Emapta is hiring a Customer Support Consultant to deliver responsive, customer-focused service across Australia's digital property space. The role is based in a hybrid setup at SM Mega Tower, Ortigas, with day-shift hours and a strong emphasis on problem solving and customer advocacy.

The ideal candidate has 1–3 years in fast-paced customer-facing roles, excellent communication, and a commitment to continuous improvement while collaborating with global teams.

Qualifications

• 1 to 3 years in a fast-paced, customer-facing environment.
• Exceptional communication skills.
• Strong customer-centric mindset with resilience.
• Ownership and accountability for the customer experience with a continuous improvement mindset.
• High level of problem-resolution skills with analytical and decision-making abilities.
• Strong digital aptitude and eagerness to learn new technologies and systems.
• Team-oriented in a high-performing environment.
• Minimum 12-month commitment to the role.

Responsibilities

• Handle customer inquiries via phone, email, and web chat with empathy and professionalism.
• Resolve issues promptly to ensure customer satisfaction and loyalty.
• Balance multiple priorities in a fast-paced contact center.
• Collaborate with a high-performing team to drive performance and growth.
• Strengthen retention through exceptional customer interactions and advocacy.
• Communicate across the organization to influence best outcomes for customers.
• Identify opportunities to improve the employee and customer experience.
• Collaborate across teams to remove roadblocks and address customer needs.
• Provide actionable feedback to improve digital products and services.
• Utilize Zendesk and Slack to support efficient service delivery.

Skills

Customer support

Communication

Problem solving

Customer-centric

Ownership

Teamwork

Adaptability

Job description

Emapta is hiring a Customer Support Consultant to deliver responsive, customer-focused service across Australia's digital property space. The role is based in a hybrid setup at SM Mega Tower, Ortigas, with day-shift hours and a strong emphasis on problem solving and customer advocacy.

The ideal candidate has 1–3 years in fast-paced customer-facing roles, excellent communication, and a commitment to continuous improvement while collaborating with global teams.