Customer Service Representative | Onsite | Baguio | Shifting | Up to PHP25K

Emapta; Baguio; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive Salary Package

Prime office locations in Ortigas andB

HMO coverage with free dependent

Emapta Academy upskilling

Gym access 24/7

Lifestyle perks

Employee referral incentives

Annual leaves (20)

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is seeking an onsite Customer Service Representative to resolve parking access, payments, lockouts, accounts, and equipment issues for Australian clients from the Philippines. The role offers a shifting schedule and a full-time on-site setup in Ortigas or Baguio, with a salary up to PHP 25,000.

Ideal candidates have at least 1 year of BPO customer service experience, strong communication and troubleshooting skills, and the ability to work in a fast-paced environment.

Qualifications

• 1+ year of BPO customer service experience.
• Strong customer service skills and professional conduct.
• Excellent verbal and written communication abilities.

Responsibilities

• Respond to intercom inquiries about car park access, pricing, accounts, vouchers, lockouts, and services across Voyager and Legacy car parks.
• Provide clear, professional, and positive customer assistance.
• Log and categorize customer interactions accurately using the appropriate wrap codes.
• Troubleshoot and resolve customer issues efficiently; escalate concerns when necessary.
• Process manual payments securely in compliance with privacy and PCI standards.
• Report and track equipment faults through the IT service desk.
• Coordinate with internal stakeholders to resolve service disruptions.
• Follow approved scripts, SOPs, and templates to maintain service consistency.
• Meet SLAs through prompt responses and issue resolution.
• Maintain knowledge of policies, procedures, and system updates.
• Maintain a clean, organized control room environment.

Skills

Customer service

Troubleshooting

Communication skills

Onsite readiness

Tools

Intercom systems

IT service desk

Job description

Turn Every Parking Problem Into a Seamless Customer Experience

When the journey hits a roadblock, be the voice that gets it moving again. As an Customer Service Representative, you'll resolve parking access, payment, lockout, account, and equipment concerns for customers across Australia. Turn real-time challenges into positive experiences while taking your BPO customer service career global with Emapta-without leaving the Philippines.

Your Career at a Glance

• Employment type: Full-time
• Shift: Shifting Schedule
• Work setup: Onsite, Ortigas/Baguio
• Salary: Up to PHP 25,000

Exciting Perks Await!

• Competitive Salary Package
• Prime office location in Ortigas and Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of BPO customer service experience
• Strong customer service skills, with the ability to handle inquiries professionally
• Strong troubleshooting and problem-solving skills, with the ability to resolve issues efficiently in a fast-paced environment
• Excellent verbal and written communication skills
• Familiarity with intercom systems, control center operations, and IT service desk processes, preferred but not required
• Must be willing to work onsite in Ortigas or Baguio
• Must be willing to work on shifting schedules based on business needs

Personal Attributes

• Demonstrate professionalism, conscientiousness, and integrity across all responsibilities
• Maintain trust and confidence while delivering high-quality service
• Consider financial, social, and environmental sustainability in work practices
• Deliver outcomes efficiently and accountably
• Commit to continuous personal development and teamwork
• Demonstrate the values of people first, resilience, integrity, daring, and passion

Your Daily Tasks

• Respond to intercom inquiries about car park access, pricing, accounts, vouchers, lockouts, and services across Voyager and Legacy car parks.
• Provide clear, professional, and positive customer assistance.
• Log and categorize customer interactions accurately using the appropriate wrap codes.
• Troubleshoot and resolve customer issues efficiently; escalate concerns when necessary.
• Process manual payments securely in compliance with privacy and PCI standards.
• Report and track equipment faults through the IT service desk.
• Coordinate with internal stakeholders to resolve service disruptions.
• Follow approved scripts, SOPs, and templates to maintain service consistency.
• Meet service-level agreements (SLAs) through prompt responses and issue resolution.
• Maintain current knowledge of policies, procedures, and system updates.
• Maintain a clean, organized, and efficient control room environment.

About the Client

Our client is a leading Australian parking services provider delivering convenient parking solutions across major cities and destinations. They combine strategically located car parks with online booking, digital payment options, monthly parking, and customer support services to create smoother parking experiences. Through technology, operational expertise, and responsive service, they help motorists access reliable, convenient parking for work, travel, shopping, and everyday journeys.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.