Onsite Night-Shift: Customer Care Pro with Growth & Benefits

MicroSourcing International; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing is seeking a Customer Service Representative for an onsite night-shift role at Two Ecom, Mall of Asia Complex. You will handle calls, verify health insurance details, and document medical information using ICD-10/HCPCS.

You must have strong English communication and customer service skills, be highly organized, and willing to work onsite. The position offers healthcare coverage from day one, paid time-off with cash conversion, and performance bonuses, with opportunities for career

Qualifications

• Strong English communication, both oral and written.
• Professional, positive customer service attitude.
• Proficiency in Word, Excel, email, and internet navigation.
• Organizational, analytical, and detail-oriented with multitasking ability.
• Willingness to work onsite and adapt to changing schedules.

Responsibilities

• Handle inbound and outbound calls with a customer-focused demeanor.
• Perform administrative support and insurance verification per health guidelines.
• Document medical chart notes and process patient or policy details using ICD-10/HCPCS knowledge.
• Navigate internal databases and standard office software to track and resolve inquiries.
• Adapt to fast-paced updates and shifting priorities to support the team.

Skills

English communication

Customer service

MS Word

MS Excel

Multitasking

Onsite work

Tools

Microsoft Word

Microsoft Excel

Email

Internet navigation

Job description

MicroSourcing is seeking a Customer Service Representative for an onsite night-shift role at Two Ecom, Mall of Asia Complex. You will handle calls, verify health insurance details, and document medical information using ICD-10/HCPCS.

You must have strong English communication and customer service skills, be highly organized, and willing to work onsite. The position offers healthcare coverage from day one, paid time-off with cash conversion, and performance bonuses, with opportunities for career