Night-Shift Customer Care Specialist – Growth & Benefits

MicroSourcing; Manila; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Performance bonus

Company events

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Care Specialist to join our on-site team at Mall of Asia Complex, Pasay City, with a night shift. The role emphasizes strong English communication, multitasking, and a service-oriented mindset.

Training will cover health insurance policies, ICD10/HCPC familiarity, and client documentation. The successful candidate will handle multiple responsibilities, maintain accuracy, and provide high-quality support to customers while collaborating with a diverse team to

Qualifications

• Excellent English communication skills.
• Proficiency in Microsoft Word and Excel.
• Experience in health insurance policies is a plus.
• Able to handle multiple tasks and meet deadlines.

Responsibilities

• Proficient with email, internet, MS Word/Excel and office equipment.
• Deliver clear written and verbal English communication.
• Be courteous, professional, and positive with clients.
• Multitask efficiently and manage time to meet deadlines.
• Work independently and in a team environment.

Skills

English communication

Multitasking

Time management

Organizational skills

Attention to detail

Writing skills

Health insurance policy knowledge

ICD10/HCPC familiarity

Tools

Microsoft Word

Microsoft Excel

Job description

MicroSourcing is seeking a Customer Care Specialist to join our on-site team at Mall of Asia Complex, Pasay City, with a night shift. The role emphasizes strong English communication, multitasking, and a service-oriented mindset.

Training will cover health insurance policies, ICD10/HCPC familiarity, and client documentation. The successful candidate will handle multiple responsibilities, maintain accuracy, and provide high-quality support to customers while collaborating with a diverse team to