Night-Shift Customer Care Specialist – Insurance Admin

MicroSourcing International; Pasay; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Customer Service Representative to handle inbound and outbound calls in a night shift, onsite at Two Ecom, Mall of Asia Complex. You will perform admin support, insurance verification, and document medical records using ICD-10/HCPCS, while navigating databases and standard office software.

The role offers competitive rewards, healthcare coverage from day one, and opportunities for growth within a diverse, collaborative team.

Qualifications

• Strong oral and written communication in English.
• Proficiency in Microsoft Word, Excel, email, and internet navigation.
• High organizational capabilities with attention to detail and multitasking.
• Willingness to work onsite and adapt to changing schedules.

Responsibilities

• Manage inbound and outbound calls with a professional, customer-focused demeanor.
• Perform administrative support and insurance verification tasks in line with health insurance guidelines.
• Document medical chart notes and process patient or policy details accurately using ICD-10 and HCPCS knowledge.
• Navigate internal databases, Microsoft Office tools, and standard office software to track and resolve customer inquiries.
• Adapt to fast-paced operational updates, shifting task priorities, and business process changes to support team operations.

Skills

English communication

Customer service

Multitasking

Organizational skills

onsite work readiness

Tools

Microsoft Word

Microsoft Excel

Email

Internet navigation

Job description

MicroSourcing in the Philippines is seeking a Customer Service Representative to handle inbound and outbound calls in a night shift, onsite at Two Ecom, Mall of Asia Complex. You will perform admin support, insurance verification, and document medical records using ICD-10/HCPCS, while navigating databases and standard office software.

The role offers competitive rewards, healthcare coverage from day one, and opportunities for growth within a diverse, collaborative team.