Customer Care Specialist

MicroSourcing International; Pasay; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Customer Service Representative to handle inbound and outbound calls in a night shift, onsite at Two Ecom, Mall of Asia Complex. You will perform admin support, insurance verification, and document medical records using ICD-10/HCPCS, while navigating databases and standard office software.

The role offers competitive rewards, healthcare coverage from day one, and opportunities for growth within a diverse, collaborative team.

Qualifications

• Strong oral and written communication in English.
• Proficiency in Microsoft Word, Excel, email, and internet navigation.
• High organizational capabilities with attention to detail and multitasking.
• Willingness to work onsite and adapt to changing schedules.

Responsibilities

• Manage inbound and outbound calls with a professional, customer-focused demeanor.
• Perform administrative support and insurance verification tasks in line with health insurance guidelines.
• Document medical chart notes and process patient or policy details accurately using ICD-10 and HCPCS knowledge.
• Navigate internal databases, Microsoft Office tools, and standard office software to track and resolve customer inquiries.
• Adapt to fast-paced operational updates, shifting task priorities, and business process changes to support team operations.

Skills

English communication

Customer service

Multitasking

Organizational skills

onsite work readiness

Tools

Microsoft Word

Microsoft Excel

Email

Internet navigation

Job description

Position: Customer Service Representative

Location: Two Ecom, Mall of Asia Complex

Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Representative, you will:

• Manage inbound and outbound calls with a professional, customer-focused demeanor.
• Perform administrative support and insurance verification tasks in line with health insurance guidelines.
• Document medical chart notes and process patient or policy details accurately using ICD-10 and HCPCS knowledge.
• Navigate internal databases, Microsoft Office tools, and standard office software to track and resolve customer inquiries.
• Adapt to fast-paced operational updates, shifting task priorities, and business process changes to support team operations.

What You Need

Non-negotiables

• Strong oral and written communication skills in English.
• Strong customer service skills with a professional and positive attitude.
• Proficiency in Microsoft Word, Excel, email, internet navigation, and standard office equipment.
• High organizational, analytical, and attention-to-detail skills with proven multitasking ability.
• Willingness to work onsite and adapt to changing schedules or operational assignments.

Preferred Skills/expertise

• Prior experience in customer service, inbound/outbound call handling, or back-office environments.
• Working knowledge of health insurance policies, guidelines, and insurance verification processes.
• Familiarity with medical chart notes, ICD-10, HCPCS, or HME context.
• Demonstrated ability to work independently, manage time effectively, and meet tight deadlines.
• A self-motivated, flexible mindset with high trainability for healthcare-specific tasks.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply