Onsite Night Shift CSR — Growth, Perks & Impact

WorkforceQA, LLC; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service Representative for onsite night shift. In this role, you will handle customer inquiries, coordinate with labs and collection sites, and ensure timely communication of results and paperwork to customers.

Ideal candidates have 1–2 years of customer service experience, with North America support exposure, and are capable of inbound/outbound calls in a fast-paced setting.

Qualifications

• 1–2 years of customer service experience in an office environment.
• 1–2 years supporting customers in North America (USA).
• 1–2 years inbound and outbound calls.

Responsibilities

• Track drug and alcohol tests and paperwork.
• Speak with customers, labs, and collection sites.
• Follow up on drug results until completed/reviewed.
• Keep customers updated on all steps daily through system documentation and phone calls.
• Correct spreadsheets and upload for random selections.
• Account changes at labs.
• Compile lists for customers of any no shows for testing.
• Good understanding of Department of Transportation regulations.
• Strong communication skills.

Skills

Customer service

North America support

Phone support

Job description

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service Representative for onsite night shift. In this role, you will handle customer inquiries, coordinate with labs and collection sites, and ensure timely communication of results and paperwork to customers.

Ideal candidates have 1–2 years of customer service experience, with North America support exposure, and are capable of inbound/outbound calls in a fast-paced setting.