Customer Care Specialist

MicroSourcing; Manila; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Performance bonus

Company events

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Care Specialist to join our on-site team at Mall of Asia Complex, Pasay City, with a night shift. The role emphasizes strong English communication, multitasking, and a service-oriented mindset.

Training will cover health insurance policies, ICD10/HCPC familiarity, and client documentation. The successful candidate will handle multiple responsibilities, maintain accuracy, and provide high-quality support to customers while collaborating with a diverse team to

Qualifications

• Excellent English communication skills.
• Proficiency in Microsoft Word and Excel.
• Experience in health insurance policies is a plus.
• Able to handle multiple tasks and meet deadlines.

Responsibilities

• Proficient with email, internet, MS Word/Excel and office equipment.
• Deliver clear written and verbal English communication.
• Be courteous, professional, and positive with clients.
• Multitask efficiently and manage time to meet deadlines.
• Work independently and in a team environment.

Skills

English communication

Multitasking

Time management

Organizational skills

Attention to detail

Writing skills

Health insurance policy knowledge

ICD10/HCPC familiarity

Tools

Microsoft Word

Microsoft Excel

Job description

Position: Customer Care Specialist

Location: Mall of Asia Complex, Pasay City

Work setup & shift: Onsite | Night Shift

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage from day one, paid time‑off with cash conversion, group life insurance, performance bonuses.
• Collaborative Spirit: company‑sponsored events and activities.
• Work‑Life Harmony: balance with flexible work arrangements.
• Career Growth: continuous learning and advancement opportunities.
• Inclusive Teamwork: diverse team, inclusive culture.

Job Responsibilities

• Proficient and comfortable using email transmission, internet navigation, Microsoft applications (Word, Excel), and office equipment (fax machine, copier, printer, phone).
• Effective oral and written communication skills in English.
• Knowledgeable and polite while maintaining a positive attitude.
• Exceptional at multitasking and time management.
• Self‑motivated, organized, and able to work efficiently both independently and as a team member.
• Able to handle multiple tasks, plan and prioritize activities to achieve results and meet deadlines.
• Strong organizational, analytical, and detail‑oriented skills.
• Excellent writing skills; flexible and highly trainable.
• Knowledgeable about policies and guidelines of Health Insurance.
• Trained in ICD10, HCPC, and familiar with home medical equipment.
• Medical chart notes and insurance verification.

Terms & conditions apply.