Night-Shift Healthcare CSR (Onsite) with Day-1 Benefits

MicroSourcing International; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage Day 1 for you and

Paid time off with cash conversion

Group life insurance

Performance bonuses

Competitive pay

Job summary

MicroSourcing International is seeking a Customer Service Representative – Healthcare to support patients and members with inquiries on healthcare services, insurance coverage, benefits, claims, and billing. The role requires strong English communication, problem solving, and a customer-first mindset.

Work is onsite in Eastwood, Libis, Quezon City with a night shift. The company emphasizes growth, inclusive culture, and opportunities for continuous learning, with competitive rewards including

Qualifications

• At least 1 year of experience in a BPO or customer service environment.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Basic computer proficiency and familiarity with CRM or healthcare-related systems.
• Willingness to work night shifts aligned with US business hours.
• Willingness to work onsite or in a hybrid setup, depending on business requirements.

Responsibilities

• Handle inbound and outbound calls, emails, and other customer inquiries related to healthcare services.
• Assist patients and members with questions about insurance eligibility, benefits, claims, billing, and coverage.
• Provide accurate information regarding healthcare policies, procedures, and account updates.
• Coordinate with healthcare providers, insurance companies, and internal departments to resolve customer concerns.
• Accurately document customer interactions, inquiries, and resolutions in the appropriate systems.
• Follow established workflows, service-level agreements (SLAs), and quality standards.
• Handle sensitive patient information in compliance with HIPAA and applicable data privacy requirements.
• Escalate complex issues to the appropriate department when necessary.

Skills

Verbal English

Written English

Customer service

Problem solving

Interpersonal skills

Multitasking

CRM familiarity

Night shifts

Onsite/Hybrid

Tools

CRM systems

Job description

MicroSourcing International is seeking a Customer Service Representative – Healthcare to support patients and members with inquiries on healthcare services, insurance coverage, benefits, claims, and billing. The role requires strong English communication, problem solving, and a customer-first mindset.

Work is onsite in Eastwood, Libis, Quezon City with a night shift. The company emphasizes growth, inclusive culture, and opportunities for continuous learning, with competitive rewards including