Healthcare Customer Service Pro - Night Shift (Onsite)

MicroSourcing International; Quezon City; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage from Day 1 for you

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative – Healthcare in Eastwood, Libis, Quezon City. You will assist patients and members with inquiries about insurance, benefits, claims, and billing, delivering accurate information with empathy.

The ideal candidate has 2–3 years in a BPO or customer service role, excellent English, and the ability to work night shifts aligned with US business hours. Onsite or hybrid work is possible, with competitive rewards and healthcare coverage from Day

Qualifications

• 2–3 years of experience in a BPO or customer service environment.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Basic computer proficiency and familiarity with CRM or healthcare-related systems.

Responsibilities

• Handle inbound and outbound calls, emails, and other customer inquiries related to healthcare services.
• Assist patients and members with questions about insurance eligibility, benefits, claims, billing, and coverage.
• Provide accurate information regarding healthcare policies, procedures, and account updates.
• Coordinate with healthcare providers, insurance companies, and internal departments to resolve customer concerns.
• Accurately document customer interactions, inquiries, and resolutions in the appropriate systems.
• Follow established workflows, SLAs, and quality standards.
• Handle sensitive patient information in compliance with HIPAA and applicable data privacy requirements.
• Escalate complex issues to the appropriate department when necessary.

Skills

English communication

Customer service

Problem solving

Interpersonal skills

Multitasking

Tools

CRM systems

Healthcare systems

Job description

MicroSourcing is hiring a Customer Service Representative – Healthcare in Eastwood, Libis, Quezon City. You will assist patients and members with inquiries about insurance, benefits, claims, and billing, delivering accurate information with empathy.

The ideal candidate has 2–3 years in a BPO or customer service role, excellent English, and the ability to work night shifts aligned with US business hours. Onsite or hybrid work is possible, with competitive rewards and healthcare coverage from Day