Customer Service Representative (One Makati)

Level Up Business Process Outsourcing Services OPC; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Commission

On-site work in Makati

Job summary

Level Up Talent Solutions is hiring Customer Service Representatives for multiple account openings across financial, banking, retail, e-commerce, apparel, ticketing, and healthcare campaigns. These roles require strong communication, customer service orientation, attention to detail, and the ability to support customers professionally and accurately.

Depending on the assigned account, candidates may handle voice, blended, or account-specific support such as billing, payment inquiries, orders,

Qualifications

• Must have at least 6 months international voice BPO experience.
• High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate depending on account.
• Strong customer service, problem-solving, and active listening skills.
• Comfortable using computer systems and navigating multiple tools.
• Willing to work onsite in Makati City.
• Willing to work on shifting schedules, weekends and holidays if required.

Responsibilities

• Handle customer inquiries through voice, non-voice, or blended channels depending on the assigned account.
• Assist customers with billing, payments, collections, banking concerns, orders, deliveries, product inquiries, ticketing, healthcare-related concerns, or general account support.
• Provide accurate and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Resolve customer concerns efficiently while maintaining quality service and customer satisfaction.
• Escalate complex or unresolved concerns to the appropriate department when needed.
• Meet account performance standards, including quality, productivity, attendance, and customer experience metrics.
• Maintain professionalism, empathy, and attention to detail when handling customer concerns.

Skills

Communication

Customer service

Active listening

Attention to detail

Education

High School Graduate

Senior High School Graduate

College Undergraduate

College Graduate

Job description

Customer Service Representative (One Makati)

Level Up Business Process Outsourcing Services OPC

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission

Job Overview

Level Up Talent Solutions is hiring Customer Service Representatives for multiple account openings across financial, banking, retail, e-commerce, apparel, ticketing, and healthcare campaigns. These roles are best suited for candidates with strong communication skills, customer service orientation, attention to detail, and the ability to support customers in a professional and accurate manner.

Depending on the assigned account, candidates may handle voice, blended, or account-specific customer support tasks such as billing concerns, payment inquiries, order tracking, ticketing support, banking concerns, healthcare inquiries, product concerns, and general customer assistance.

Key Responsibilities

• Handle customer inquiries through voice, non-voice, or blended channels depending on the assigned account.


• Assist customers with billing, payments, collections, banking concerns, orders, deliveries, product inquiries, ticketing, healthcare-related concerns, or general account support.


• Provide accurate and timely information based on account policies and procedures.


• Verify customer information and follow proper security, compliance, and data privacy guidelines.


• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.


• Resolve customer concerns efficiently while maintaining quality service and customer satisfaction.


• Escalate complex or unresolved concerns to the appropriate department when needed.


• Meet account performance standards, including quality, productivity, attendance, and customer experience metrics.


• Maintain professionalism, empathy, and attention to detail when handling customer concerns.

Qualifications

• Must have at least 6 months international voice BPO experience


• High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate, depending on account requirement.


• Strong customer service, problem-solving, and active listening skills.


• Comfortable using computer systems and navigating multiple tools.


• Willing to work onsite in Makati City.


• Willing to work on shifting schedules, weekends, and holidays if required.

HR Manager Level Up Business Process Outsourcing Services OPC