UK Retail Blended Support Specialist

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary + incentives

Paid training

HMO

Night differential

Overtime pay

Life insurance

Gym membership

Leave benefits

Company events

Company Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Retail Blended Representative for One Makati to handle inbound customer inquiries, chat, and email support for a major international retail account.

You will resolve customer concerns, process orders, and ensure a seamless service experience across channels. The role requires at least 1 year of BPO or customer support experience, completion of 2nd-year college, and willingness to work on-site with shifting schedules.

Qualifications

• Must have strong written and verbal communication skills.
• Ability to manage blended queues (inbound, chat, email).
• Basic computer proficiency and familiarity with common software tools.

Responsibilities

• Handle inbound customer inquiries via phone, chat, and email.
• Resolve customer concerns and questions.
• Process orders and ensure accurate transactions across channels.
• Deliver a seamless service experience across multiple touchpoints.

Skills

Communication skills

Blended queues management

Basic computer proficiency

Education

Completed at least 2nd-year college

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Retail Blended Representative for One Makati to handle inbound customer inquiries, chat, and email support for a major international retail account.

You will resolve customer concerns, process orders, and ensure a seamless service experience across channels. The role requires at least 1 year of BPO or customer support experience, completion of 2nd-year college, and willingness to work on-site with shifting schedules.