Onsite Live Chat Agent: Gaming Support

Keywords Studios; Pasig; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in the Philippines is hiring a Player Engagement Agent to support live chat for a video game client on a permanent onsite basis.

You will handle player inquiries via ticketing, email or chat, translate when needed, and collaborate with internal teams to deliver timely responses. The role requires strong English proficiency, BPO experience, and familiarity with CRM tools like Zendesk or Helpshift. Onsite work is required for an indefinite period.

Qualifications

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Proactivity in identifying and addressing player concerns proactively.
• Familiarity with knowledge bases for efficient support.

Responsibilities

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests, ensuring smooth collaboration.
• Gather and deliver player feedback according to established procedures.
• Provide translations when required to ensure seamless communication.

Skills

Customer support

Live chat support

Communication skills

English proficiency

Tools

Zendesk

Helpshift

Job description

Keywords Studios in the Philippines is hiring a Player Engagement Agent to support live chat for a video game client on a permanent onsite basis.

You will handle player inquiries via ticketing, email or chat, translate when needed, and collaborate with internal teams to deliver timely responses. The role requires strong English proficiency, BPO experience, and familiarity with CRM tools like Zendesk or Helpshift. Onsite work is required for an indefinite period.