Onsite IT Support Specialist - Desktop and Networking

TaskUs

Las Piñas

On-site

PHP 360,000 - 480,000

Full time

6 days ago

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Job summary

TaskUs in Las Piñas is seeking an IT Help Desk professional to provide first-line technical support to end users, diagnose incidents, and maintain service quality in a fast-paced environment. The role requires hands-on experience with Windows and Mac operating systems, Active Directory, networking basics, and a customer-focused approach, with a rotational shift schedule and 100% onsite work.

You will document issues, manage tickets, and collaborate with teams to resolve problems promptly,

Qualifications

At least 2 years of Helpdesk and/or call center experience.
Tech savvy with working knowledge of Microsoft domain environments, Windows OS, MAC OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office.
Proficient in Active Directory, and VPN basics.
Strong English writing and verbal communication skills.
Highly organized with strong problem-solving ability.
Able to work in a fast-paced environment with priorities changing.
Excellent customer service with urgency and attention to detail.
Willing to work on rotational shifts.

Responsibilities

Perform incident triage and accelerate or resolve based on incident scope.
Diagnose and resolve hardware, software, OS, applications, connectivity, and basic network issues on desktops/laptops.
Document incidents, troubleshoot per procedures and SLAs, update tickets, escalate when needed.
Assist users with system access, password/account issues, software usage, and device configuration; confirm resolution.
Answer support inquiries via chat, phone, email, etc.
Maintain ticket backlog and log activities in the Help Desk system; follow SLAs.
Stay updated with knowledge base and technical documentation.