Apple IT Help Desk Specialist (Onsite)

TaskUs; Las Piñas; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Onsite role

Career growth

Job summary

TaskUs in the Philippines is seeking an IT Help Desk professional to deliver high-quality technical support to end users with diverse technical backgrounds. You will diagnose and resolve hardware, software, operating system, connectivity, and account issues while guiding customers with clear, concise instructions.

This on-site role requires strong English communication, teamwork, and the ability to prioritize in a fast-paced environment.

Qualifications

• 6 months to 1 year of Helpdesk and/or call center experience.
• Background in supporting Apple products (Mac OS, iPads, MacBook, etc.).
• Proficient with Windows and Mac environments, Google Suite, basic networking, and Exchange Admin.

Responsibilities

• Perform incident triage and resolve or escalate based on scope.
• Diagnose hardware, software, OS, connectivity, and basic network issues on desktops/laptops.
• Document incidents, troubleshoot per procedures, update tickets, and escalate when needed.
• Assist users with system access, passwords, software usage, and device configuration; confirm issue resolution.

Skills

Helpdesk experience

Apple products background

Windows OS

MAC OS

Google Suite

Networking basics

Exchange Admin

Active Directory

Microsoft Office

English communication

Education

Bachelor's Degree in Computer Science / Engineering / IT

Tools

Active Directory

VPN

Office 365

Job description

TaskUs in the Philippines is seeking an IT Help Desk professional to deliver high-quality technical support to end users with diverse technical backgrounds. You will diagnose and resolve hardware, software, operating system, connectivity, and account issues while guiding customers with clear, concise instructions.

This on-site role requires strong English communication, teamwork, and the ability to prioritize in a fast-paced environment.