Onsite Fraud Supervisor - Growth & Compliance (Taguig)

Gratitude Philippines; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Annual Company Trip

Free Meals

HMO

Job summary

A local company in the customer service sector seeks a Fraud Supervisor to oversee fraud-related activities in Taguig. Responsibilities include supervising customer service support to policy holders and agents, managing documentation, and resolving customer issues proactively. Candidates should have a 4-year college degree and a minimum of 3 years of relevant experience, including at least 1 year in a supervisory role. This is a full-time onsite position with night shift scheduling.

Qualifications

• At least 3 years of relevant experience in a customer service role.
• Supervisory experience for at least 1 year.
• Amenable to onsite work in Taguig at night shifts.

Responsibilities

• Supervise fraud-related activities and customer service.
• Assist policy holders, agents, and new customers.
• Conduct research and provide necessary information to callers.
• Create solutions and escalate unresolved issues.
• Document all call information according to procedures.
• Participate in compliance training as required.

Skills

Customer service support

Problem resolution

Supervisory experience

Education

4-year college degree

Job description

A local company in the customer service sector seeks a Fraud Supervisor to oversee fraud-related activities in Taguig. Responsibilities include supervising customer service support to policy holders and agents, managing documentation, and resolving customer issues proactively. Candidates should have a 4-year college degree and a minimum of 3 years of relevant experience, including at least 1 year in a supervisory role. This is a full-time onsite position with night shift scheduling.