Night Fraud Supervisor & Senior Analyst

Gratitude Philippines; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading customer service provider in Quezon City is seeking a Fraud Supervisor / Fraud Senior Analyst. The ideal candidate will have 3 to 5 years of relevant experience, including at least 1 year in a supervisory role. Responsibilities include customer service support, solving problems for policy holders, and compliance training. The position requires on-site work in Taguig for the night shift, making it essential to be amenable to full-time on-site presence. This role provides an opportunity to develop within the company.

Qualifications

• At least 3 to 5 years of relevant experience.
• At least 1 year of supervisory experience.
• Amenable to work full onsite.

Responsibilities

• Provide customer service support to policy holders and agents.
• Conduct research and provide necessary information.
• Resolve caller problems and issues.

Skills

Fraud profile

Customer service

Education

4-year college graduate, any course

Job description

A leading customer service provider in Quezon City is seeking a Fraud Supervisor / Fraud Senior Analyst. The ideal candidate will have 3 to 5 years of relevant experience, including at least 1 year in a supervisory role. Responsibilities include customer service support, solving problems for policy holders, and compliance training. The position requires on-site work in Taguig for the night shift, making it essential to be amenable to full-time on-site presence. This role provides an opportunity to develop within the company.