Fraud Supervisor/ Fraud Senior Analyst

Recruitify_HR; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Joining bonus up to Php 45,000

Job summary

A prominent recruitment agency is seeking a Fraud Supervisor/Fraud Senior Analyst to work onsite at Taguig, Metro Manila. The role requires a 4-year college degree and 3-5 years of relevant experience, with at least 1 year in a supervisory position. Responsibilities include providing customer service support, conducting research, resolving issues, and ensuring compliance with regulations. Offering a joining bonus of up to Php 45,000, this is an excellent opportunity for those motivated to grow within the company.

Qualifications

• At least 3 to 5 years of relevant experience.
• A year of supervisory experience is required.
• Amenable to work full onsite.

Responsibilities

• Provide customer service support to various stakeholders.
• Conduct research and provide necessary information to callers.
• Resolve caller issues and escalate as needed.
• Document all call information according to procedures.
• Complete compliance and regulatory training as required.

Skills

Fraud profile

Supervisory experience

Education

4-year college graduate, any course

Job description

Overview

JOB TITLE: Fraud Supervisor/ Fraud Senior Analyst

WORK SET UP: Onsite at Taguig, Uptown Bonifacio Tower 3

WORK SHIFT: Night shift

Joining bonus of up to Php 45,000 (T&C applies)

Skills and Qualifications

• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3

Other Details

• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
• Should not be a job hopper who only works for less than a year per company

Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.