Fraud Supervisor

Recruitify_HR; Quezon; On-site; PHP 334,800 - 558,000; Full time

Job summary

A recruiting company based in the Philippines is looking for a Fraud Supervisor to manage customer service inquiries and support. This role requires a college degree and at least 3 to 5 years of relevant experience, including 1 year in a supervisory position. The candidate will work onsite in Taguig and must be amenable to night shifts. The company offers internal upskilling and is open to applicants currently residing in the Philippines.

Qualifications

• At least 3 to 5 years of relevant experience.
• At least 1 year of supervisory experience.
• Amenable to work full onsite.

Responsibilities

• Provide customer service support to policy holders and new customers.
• Conduct research to provide necessary information.
• Manage documentation according to standard operating procedures.

Skills

Fraud profile

QA experience

Customer service support

Education

4-year college graduate

Job description

Job Title: Fraud Supervisor / Fraud Senior Analyst

Work Setup: Onsite at Taguig, Uptown Bonifacio Tower 3

Work Shift: Night shift

Skills And Qualifications

• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
• Open for applicants currently in the Philippines with the right to live and work in the country

Responsibilities

• Receive inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers
• Conduct research by maximizing all available resources and provide necessary information in response to caller queries
• Provide resolutions to caller problems and issues, including researching and exploring alternative solutions
• Create promised solutions or complete after-call work and elevate unresolved issues beyond scope
• Navigate through computerized data entry systems and other relevant applications
• Manage documentation of all call information according to standard operating procedures
• Undertake all compliance and regulatory training in line with company requirements
• Keep up with process-related learnings and training and meet performance standards set by the business