Fraud Operations Supervisor — Onsite in Taguig

Recruitify_HR; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

A leading HR consultancy is looking for a Fraud Supervisor in Taguig. The role involves supervising fraud-related activities and providing customer service support to clients. Candidates should possess a 4-year college degree and have 3 to 5 years of relevant experience, including at least 1 year in a supervisory role. The position requires onsite work at Uptown Bonifacio Tower 3 and emphasizes a strong commitment to compliance and documentation.

Qualifications

• At least 3 to 5 years of relevant experience in a similar role.
• Must have at least 1 year of supervisory experience.
• Open to working full onsite at Taguig.

Responsibilities

• Supervise fraud-related activities while providing customer service.
• Receive inbound calls and provide necessary support.
• Conduct research to resolve caller issues and document information.

Skills

Customer service support

Fraud detection

Supervisory skills

Education

4-year college graduate

Job description

Description

Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
  
  

Description

Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
  
  

Requirements

• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
• Should not be a job hopper who only works for less than a year per company
  
  

Recruitment Process

• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV and CV
• For reviewing with the client
  
  

Pre-Screening Questions

• How many years of experience do you have as a Fraud Supervisor?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working onsite with a night shift schedule in Taguig?