Fraud Supervisor

Gratitude Philippines; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading customer service provider in Quezon City is seeking a Fraud Supervisor / Fraud Senior Analyst. The ideal candidate will have 3 to 5 years of relevant experience, including at least 1 year in a supervisory role. Responsibilities include customer service support, solving problems for policy holders, and compliance training. The position requires on-site work in Taguig for the night shift, making it essential to be amenable to full-time on-site presence. This role provides an opportunity to develop within the company.

Qualifications

• At least 3 to 5 years of relevant experience.
• At least 1 year of supervisory experience.
• Amenable to work full onsite.

Responsibilities

• Provide customer service support to policy holders and agents.
• Conduct research and provide necessary information.
• Resolve caller problems and issues.

Skills

Fraud profile

Customer service

Education

4-year college graduate, any course

Job description

Job Title

Fraud Supervisor / Fraud Senior Analyst

Work Setup

Onsite at Taguig, Uptown Bonifacio Tower 3

Work Shift

Night shift

Skills And Qualifications

• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required – project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
• Open for applicants currently in the Philippines with the right to live and work in the country

Responsibilities

• Receive inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers
• Conduct research by maximizing all available resources and provide necessary information in response to caller queries
• Provide resolutions to caller problems and issues, including researching and exploring alternative solutions
• Create promised solutions or complete after-call work and escalate unresolved issues beyond scope
• Navigate through computerized data entry systems and other relevant applications
• Manage documentation of all call information according to standard operating procedures
• Undertake all compliance and regulatory training in line with company requirements
• Keep up with process-related learnings and training and meet performance standards set by the business