Onsite EMR Specialist — Home Health Software Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an EMR Software Specialist to join our on-site team at Mall of Asia, Pasay. You will triage support tickets for the Homecare Homebase EMR app, provide end-user assistance via email, phone, and ticketing systems, and help ensure smooth software operation across users.

The role requires strong English communication, problem-solving, and a willingness to participate in on-call support. Night shift availability is required for this onsite position.

Qualifications

• Bachelors in CS/IT or related field; or 1 year Home Health ops experience in lieu of a degree.
• Proficient withMicrosoft Office and Windows operating systems.
• Knowledge of Home Health/Hospice software is preferred.
• Strong information systems knowledge and troubleshooting skills.
• Excellent English communication, written and verbal.

Responsibilities

• Triage incoming support tickets for the Homecare Homebase EMR app and resolve issues promptly.
• Provide effective end-user support via email, phone, and ticketing systems.
• Troubleshoot software errors and escalate complex issues to senior teams or vendors.
• Manage application users: provisioning, roles, access, and passwords.
• Test software before and after upgrades and configurations.
• Maintain documentation, knowledge bases, and user guides.
• Assist in software configuration and system setup as directed.
• Participate in software training sessions for users.
• Stay updated on software releases and changes to support users.
• Collaborate with supervisors, peers, vendors, and stakeholders to resolve issues.
• Participate in on-call support and other duties as required.

Skills

English communication

Troubleshooting

Problem solving

Analytical thinking

On-call support

End-user training

Education

Bachelors in CS/IT or related field

Home Health ops experience (1 year)

Tools

Ticketing systems

Home Health/Hospice software

Microsoft Office

Windows OS

Job description

MicroSourcing in the Philippines is seeking an EMR Software Specialist to join our on-site team at Mall of Asia, Pasay. You will triage support tickets for the Homecare Homebase EMR app, provide end-user assistance via email, phone, and ticketing systems, and help ensure smooth software operation across users.

The role requires strong English communication, problem-solving, and a willingness to participate in on-call support. Night shift availability is required for this onsite position.