Night-Shift EMR Support Analyst – Onsite

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Bonuses and performance incentives

Paid time off with cash conversion

Group life insurance

Career growth opportunities

Inclusive team culture

Job summary

MicroSourcing is hiring an Application Support Analyst to triage and resolve issues on the Homecare Homebase EMR application. You’ll support local and remote users via email, phone and ticketing systems, while maintaining documentation and assisting in configuration tasks.

The role requires a degree or relevant Home Health ops experience, strong English communication, and the ability to handle pressure with accuracy. Onsite night shifts in Pasay offer robust benefits and growth.

Qualifications

• Bachelor's degree or 1 year Home Health ops experience in lieu of degree.
• Proficient in Microsoft Office; Windows OS knowledge.
• Experience with Home Health/Hospice software preferred.
• Strong communication, troubleshooting, and documentation skills.

Responsibilities

• Triage support tickets and resolve issues for Homecare EMR app.
• Provide end-user support via email, phone, and ticketing systems.
• Troubleshoot software errors and escalate when needed.
• Manage user provisioning, roles, access, and passwords.
• Test functionality before/after upgrades and changes.
• Maintain knowledge base, guides, and training materials.
• Assist in software configuration and system setup.
• Lead/participate in software training sessions.
• Stay updated on releases and changes for effective support.
• Collaborate with stakeholders to resolve issues and participate in on-call duties.

Skills

English communication

Problem solving

Attention to detail

On-call readiness

Interpersonal skills

Work under pressure

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Microsoft Office Suite

Windows operating systems

Home Health/Hospice software

Job description

MicroSourcing is hiring an Application Support Analyst to triage and resolve issues on the Homecare Homebase EMR application. You’ll support local and remote users via email, phone and ticketing systems, while maintaining documentation and assisting in configuration tasks.

The role requires a degree or relevant Home Health ops experience, strong English communication, and the ability to handle pressure with accuracy. Onsite night shifts in Pasay offer robust benefits and growth.