EMR Support Specialist - Night Shift Onsite, Growth & Benefits

MicroSourcing; Pasay; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Healthcare on day one

Dependents coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an EMR Software Support Specialist to join our onsite team in Mall of Asia, Pasay. The role covers triage and timely resolution of issues in the Homecare Homebase EMR application, with support provided via email, phone, and ticketing systems.

The ideal candidate has a Bachelor's degree in CS/IT or related field, strong English skills, and the ability to work night shift. Onsite work, competitive rewards, and opportunities for training are offered.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• Proficient in MS Office and Windows OS; familiarity with Home Health software preferred.
• Strong problem-solving, analytical, and clear communication skills.

Responsibilities

• Triage incoming support tickets and resolve issues for Homecare Homebase EMR.
• Provide end-user support via email, phone, and ticketing systems.
• Escalate complex issues to senior teams or vendors as needed.
• Manage user accounts including provisioning and password resets.
• Test software functionality before/after upgrades and changes.
• Maintain documentation and knowledge base articles for end users.
• Assist in software configuration and system setup as directed by supervisor.
• Participate in training sessions and create user guides.

Skills

Excellent English communication

Problem solving

Analytical thinking

Under pressure

Attention to detail

On-call support

Education

Bachelor's degree in Computer Science, Information Technology, or related field

1 year Home Health operations experience in lieu of a degree

Tools

Microsoft Office Suite

Windows-based operating systems

Home Health/Hospice software

Job description

MicroSourcing is hiring an EMR Software Support Specialist to join our onsite team in Mall of Asia, Pasay. The role covers triage and timely resolution of issues in the Homecare Homebase EMR application, with support provided via email, phone, and ticketing systems.

The ideal candidate has a Bachelor's degree in CS/IT or related field, strong English skills, and the ability to work night shift. Onsite work, competitive rewards, and opportunities for training are offered.